A chatbot is an artificial intelligence (AI) software that can simulate a conversation(or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

More than 80% of the customers are driven to reach out to their favorite brands through the medium of messaging. Chatbots have proved their benefits by 

  • Proactively improve customer engagement and improve brand image
  • Answer customer queries round the clock 
  • Generate new leads
  • Improve sales
  • Capitalize on contact-center agent throughput
  • Provides better insight into customer behavior and engagement

Industry giants like Walmart and Sephora have even embraced this next-generation software and experienced a tremendous increase in their web traffic and overall sales conversion rates.

Most of the Conversation Services providers like wit , IBM Watson, Microsoft LUIS and api.ai provide JavaScript SDKs and APIs for developing and connecting to their knowledge data. At JS Tigers we help our clients develop conversational UI capability (Chatbots) using JavaScript platform.